I want you to be happy with your project. This policy explains when you can cancel, when refunds apply, and how to request one. It applies to all services provided by Abhishek Nag.
1. Quotes are free
Requesting and receiving a quote is free and does not commit you to anything. You pay only after you accept a quote.
2. One-time projects
| When you cancel | Refund |
|---|---|
| Before any work has started | Full refund of the amount paid. |
| After work has started | Refund of the amount paid minus the value of the work already completed, based on the milestones or estimate in your quote. You receive the completed work. |
| After a milestone or the final work has been delivered and accepted | Payments for delivered and accepted work are not refundable. |
If I am unable to deliver what was agreed in the quote, you will receive a full refund for any part of the work that was not delivered.
3. Monthly plans
- You can cancel a monthly plan at any time by email.
- The plan stops renewing and remains active until the end of the period you have already paid for.
- If you cancel within 7 days of a renewal payment and no work has been done in that period, you can ask for a full refund of that payment.
4. Third-party costs
Amounts paid for third-party products bought on your behalf — such as domain names, hosting, paid plugins, licences or business email — cannot be refunded by me once purchased, because the provider does not refund them. Where a provider does offer a refund, I will pass it on to you.
5. Duplicate or incorrect payments
If you are charged twice or charged the wrong amount by mistake, the extra amount is refunded in full.
6. How to request a refund or cancellation
- Email abhisheknagwork@gmail.com with your name, invoice number or Razorpay payment ID, and the reason for your request.
- I will confirm that I have received your request within 2 business days.
- I will review it and let you know the outcome within 7 business days.
7. Refund timelines
Approved refunds are issued through Razorpay to your original payment method within 5–7 business days of approval. Your bank or card provider may take a few extra days to show the refund in your account. For international cards, the refunded amount may differ slightly from the original because of currency exchange rates and bank charges, which I do not control.
8. Questions
If you are unsure about anything in this policy, please email abhisheknagwork@gmail.com before paying — I'm happy to explain.